Refund and Return Policy
Effective Date: 2/10/2024
Thank you for choosing Gemstone Trendz LLC for your custom printing needs. We want you to be completely satisfied with your purchase. Please read our refund and return policy carefully to understand the terms and conditions for refunds, returns, and exchanges. This policy is designed to provide clarity and ensure a positive shopping experience for you.
- Return/Exchange/Refund Timeline:
We offer a transparent and customer-friendly return/exchange/refund timeline. Returns or exchanges are accepted within 30 days from the date of purchase.
- Acceptable Item Conditions:
To be eligible for a return or exchange, the item must be in its original condition, including all tags and packaging (if applicable). Please note that certain items may have specific conditions for return due to their nature, and these conditions will be clearly communicated on the product page.
- Refund and Shipping Charges:
Our policy aims to be reasonable. We offer Free shipping on returns, ensuring a hassle-free return process for our customers. Replacement/Exchange: We’ll replace the item with a different size, color, or a better quality item as per your preference, subject to availability. Money Refund: We’ll refund the cost of the item to the original payment method used for the purchase in cases where the product is defective or does not meet the specifications as described on our website. However, please note that refunds are subject to approval and are not guaranteed for all return requests. Full Refund: If you believe the product received does not match the specifications as described on our website, please reach out to our customer support team for assistance.
- Items Eligible for Refund/Return/Exchange:
While we strive to accommodate such requests, please note that not all items on our website are eligible for exchange, refund, or return. The following categories of products are generally not eligible for the same:
- Products with Expiration Dates
- Hygiene-Sensitive Products
- Custom/Personalized Products
- Products Sold as Part of Sets/Bundles
- Non-Refundable Items List:
We also maintain a comprehensive list of non-refundable items to ensure transparency and clarity. This list can be found here.
- Avoiding Chargebacks:
Our comprehensive refund and return policy is designed to create a transparent and equitable relationship with our customers. By providing clear guidelines for refunds, we aim to empower you with a clear understanding of your rights.
If you have any questions about our refund and return policy, please don’t hesitate to contact our customer support team at [email protected] / 704-740-9760. Your satisfaction is our priority, and we’re here to assist you.
Thank you for choosing Gemstone Trendz LLC for your Printing Needs !
Gemstone Trendz LLC150 Hurrican Dr, Shelby NC 28150
www.Gemstonetrendz.com
2/10/2024